No, as a family-friendly karaoke establishment, we strictly enforce a no-smoking policy.

No, alcohol is strictly prohibited at all our premises, and customers are not allowed to bring their own.

No, outside food is prohibited within Mini Studio premises. Customers must obtain food and beverages exclusively from our Food Counter.

No, only the DUET ROOM has the headphone, for BAND ROOM and CHOIR ROOM the audio output will be via speakers.

Good news! The recording feature is now available via the Chop\\Sticks app. After check-in, scan the QR code on the TV using the app, go to "Playlist", "More", then "Records", and tap the button to start recording. The recording starts when the button turns red.

After payment has been completed, no further changes can be made.

After payment has been completed, no refunds are allowed.

No, pets are prohibited within Mini Studio Premises.

School Uniform is strictly not allowed within Mini Studio Premises.

The quantity of microphones in room is fixed. Any request for additional microphone shall not be entertained.

Steps to sign up:
1. Download the Chop\\Sticks app from the App Store or Google Play Store.
2. Tap the "Sign Up" button.
3. Enter your email address.
4. Enter the OTP sent to your email.
5. Fill in your details and you're done!

No, Loud Speaker and Mini Studio accounts are separate and not linked. If you have an existing Loud Speaker account, you will need to create a new Mini Studio account on the Chop\\Sticks app.

You can reset your password by tapping the "Forgot Password" button on the login page. Follow the on-screen instructions to set a new password.

1. Tap "Forgot Password" and reset your password.
2. If you're still unable to log in, please record a screen recording of the error.
3. Contact our Customer Support team via our official social media platforms (Facebook, Instagram, TikTok, Rednote) or email customerservice@loudspeaker.my.
4. Our team will get back to you within 7 working days.

1. Close and reopen the app.
2. If the issue is not resolved, uninstall and reinstall the app.
3. If it is still not working, record a screen recording of the issue.
4. Contact our Customer Support team at customerservice@loudspeaker.my.
5. Our team will get back to you within 7 working days.

There are 4 membership tiers based on points accumulated:
- Tier 1 Novice: 0–550 points
- Tier 2 Busker: 551–1,800 points
- Tier 3 Rising Star: 1,801–5,500 points
- Tier 4 Diva: 5,501–10,500 points

You earn points through spending at Mini Studio outlets. For every RM1 spent, you earn 3 points (Novice). Higher tiers earn more points per RM1 spent.

Points can be used as cashback when booking online.

Steps to use points:
a. Book a session using the Chop\\Sticks app.
b. Select room type, number of pax, date, time, and duration.
c. Click "Book Now" to go to the Booking Summary page.
d. Apply points to get a discount.
e. The new total will be shown, then proceed with payment.

Points expire after 12 months on a First In, First Out basis. This means the earliest points earned will expire first, based on the transaction date.

If you do not meet the tier maintenance requirement, your tier will be downgraded:
- Novice: If not reached Busker tier, maintain here.
- Busker: If you do not accumulate 50% of Busker tier points, downgrade to Novice.
- Rising Star: If you do not accumulate 50% of Rising Star tier points, downgrade to Busker.
- Diva: If you do not maintain 50% of Diva tier points, downgrade to Rising Star.

You will receive a notification 30 days prior to expiry or downgrade.

Each membership tier receives different birthday rewards:
- Novice: x1 RM10 off voucher
- Busker: x2 RM12 off voucher
- Rising Star: x3 RM14 off voucher
- Diva: x5 RM14 off voucher

Birthday rewards are automatically added to your account and can be redeemed from the voucher page. Birthday rewards are only valid for room charges and cannot be combined with other vouchers.

Each tier has a different welcome reward:
- Novice: RM3 off voucher + 100 points
- Busker: RM23 off voucher (min spend RM46)
- Rising Star: 50% off room charge voucher
- Diva: 100% off room charge voucher

Welcome rewards will be automatically available in the voucher page. The welcome rewards can only be used for room charges.

Member's Day falls on the first Tuesday of every month. Members can enjoy a special rate of RM14+ for 1 hour at all Band Studio, Choir Studio, and Arena Studio.

IMPORTANT: Member's Day is not applicable on public holidays and the eve of public holidays.

Members can enjoy exclusive rates for Duet Studio:

Weekday (Monday–Thursday):
- 30 minutes: RM9+
- 60 minutes: RM14+

Weekend (Friday–Sunday), Public Holiday & Public Holiday Eve:
- 30 minutes: RM14+
- 60 minutes: RM19+

This exclusive rate is available for Duet Studio only.

Each tier earns a different cashback percentage on spending:
- Novice: 3%
- Busker: 5%
- Rising Star: 8%
- Diva: 10%

There are 2 types of vouchers: Time/Duration vouchers and Discount vouchers.

Steps to use vouchers:
a. Book a session using the Chop\\Sticks app.
b. After selecting room details:
- Time vouchers (e.g. free 1 hour, free 30 minutes) can be applied on the booking page.
- Discount vouchers cannot be used here.
c. To use discount vouchers:
- Click "Book Now" after selecting booking details.
- Go to the Booking Summary page.
d. Apply discount vouchers (e.g. RM14 off, 50% off) under the Voucher & Promo Code section.
e. The updated total will be shown, then proceed with payment.

E-Stamp collection is available at all Mini Studio outlets.

Steps to collect:
a. Visit any Mini Studio outlet.
b. Scan the QR code at the check-in kiosk or counter using the Chop\\Sticks app.
c. After collecting all required e-stamps, you will receive a reward in the Chop\\Sticks app.

IMPORTANT: Customers can only collect one e-stamp per day.

Missions are challenges you can complete via the Chop\\Sticks app to earn rewards.

Steps to access and join a mission:
a. Open the Chop\\Sticks app.
b. Tap the "Profile" icon at the bottom to access your profile page.
c. Select "My Records & Rewards", then tap "Mission".
d. Browse the list of ongoing missions on the Mission page.
e. Tap "Start Now" to begin a mission.
f. The progress or rewards will only be reflected once the session has ended.

You can participate in the Monthly and Yearly Singing Leaderboards through the Chop\\Sticks app.

Steps to join:
a. Check in at any Mini Studio outlet.
b. Open the ChopSticks app and tap the "Scan" button at the bottom.
c. Scan the QR code displayed at the top right corner of the TV screen.
d. You will be redirected to the "Playlist" page.
e. Search for songs with the "PK" icon and sing the song from start to finish.
f. Scores will be compiled on a monthly and yearly basis.
g. Winners will receive their rewards in the following month after the leaderboard period ends.

Monthly Leaderboard:
- Top 1: 2,500 points
- Top 2: 1,500 points
- Top 3: 1,000 points

Yearly Leaderboard:
- Top 1: 50,000 points
- Top 2: 30,000 points
- Top 3: 20,000 points

You can use your points to participate in the Lucky Draw Spin. Each spin costs 100 points.

The possible rewards include:
a. Tier Upgrade to Tier 4
b. RM5 Off Voucher
c. RM2 Off Voucher
d. Badges
e. Better Luck Next Time

Rewards will be credited instantly, except for Tier Upgrade rewards, which will be updated in the following month.

Steps to record songs:
a. Check in at any Mini Studio outlet.
b. Open the Chop\\Sticks app and tap the "Scan" button.
c. Scan the QR code on the top right of the TV screen.
d. You will be directed to the Playlist page.
e. There are 2 options to start recording:
- Tap "More" (bottom right), then tap "Record" to start recording.
- Tap "My Records" on the playlist page, then tap the "Mic" icon at the bottom of the page to start recording.
f. When the button turns red, recording has started.

Steps to add favourite songs to your playlist:
a. Check in at any Mini Studio outlet.
b. Open the Chop\\Sticks app and tap the "Scan" button at the bottom.
c. Scan the QR code on the top right corner of the TV screen.
d. You will be directed to the "Playlist" page.
e. Search for your favourite songs and tap the "heart" icon to add them to your playlist.
f. All added songs can be found under "My Favourites".
g. You can select and sing songs directly from the "My Favourites" playlist by tapping on them.

Steps to book a session:
a. Open the Chop\\Sticks app.
b. Select your preferred outlet.
c. Choose the room type, number of pax, date, time, and duration.
d. Click "Book Now" to go to the Booking Summary page.
e. Apply any vouchers or points if applicable.
f. Proceed with payment to confirm your booking.

Steps to purchase and send a Gift Card:
a. Open the Chop\\Sticks app.
b. Tap the "Profile" icon at the bottom to access your profile page.
c. Select "My Records & Rewards", then tap "Gift Card".
d. Enter the amount you wish to send.
e. Choose your preferred delivery method (phone number or email) and enter the recipient's details.
f. Complete the payment, and the Gift Card will be sent to the recipient upon successful transaction.

Steps to redeem a Gift Card:
a. Open the message or email containing the Gift Card and find the 10-digit redemption code.
b. Open the Chop\\Sticks app.
c. Tap the "Profile" icon at the bottom to access your profile page.
d. Select "My Records & Rewards", then tap "Gift Card".
e. Tap "Redeem Gift Card" and enter the 10-digit code to apply the balance to your session.

IMPORTANT: The full Gift Card value must be used in a single transaction and cannot be split across multiple payments.

Steps to submit a song request:
a. Open the Chop\\Sticks app.
b. Tap the "Profile" icon at the bottom to access your profile page.
c. Select "My Records & Rewards", then tap "Song Request".
d. Tap "Add Request" at the bottom of the page.
e. Enter the required details and tap "Submit" to send your request.
f. You can track the status of your request on the Song Request page.

Steps to access and join a campaign:
a. Open the Chop\\Sticks app.
b. On the "Home" page, navigate to the "Campaign" section.
c. Select the campaign you are interested in.
d. Tap "Join Now" at the bottom of the page.
e. You will be directed to the selected campaign page for further details.

Steps to refer friends or family:
a. Open the Chop\\Sticks app and tap the "Referral" button.
b. Share your referral code or link using one of the following methods:
- Tap "Share to Your Friends" to send your referral link directly for sign-up.
- Tap the "Copy" button next to your referral code and share it with your friends or family.
c. Once your friends or family sign up using your referral link or code, you will earn rewards after they complete a booking and session.

For each successful referral (full registration), both you and the referee will earn points:
- Novice: 10 points per referral
- Busker: 15 points per referral
- Rising Star: 20 points per referral
- Diva: 20 points per referral

You can reach our Customer Support team via our official social media platforms (Facebook, Instagram, TikTok, Rednote) or email customerservice@loudspeaker.my. Our team will respond within 7 working days.

Our Customer Support team operates Monday to Friday, 9:30 AM to 6:30 PM (excluding public holidays and the eve of public holidays). Replies will be provided within 7 working days.

Yes. If you upgrade to a higher tier, there will be an extension of 1 month before the system evaluates your tier maintenance. This gives you additional time to accumulate the required points.

Yes, the Chop\\Sticks app allows you to browse and book sessions at any Mini Studio outlet available on the app.